Get additional help from JDA

In addition to the provided documentation, many additional resources are available to help you understand and work with your JDA applications.

Note: The services provided may vary by application and implementation.

• JDA Support Services

  JDA Support Services enhances your experience with JDA solutions throughout the lifetime of your relationship with JDA Software. Support Services provides many key values, including:

  • Worldwide support provided locally for issue resolution, including functional and technical assistance
  • Defined service levels and proactive escalation paths
  • Special Interest Group (SIG) membership
  • Access to new software releases
  • Access to the JDA Customer Support website, which provides:
    • Self-service user administration
    • Online knowledge base
    • Online case management and user communities
    • Product documentation and release announcements
• JDA Education Services

  To enhance the return on your JDA solution investment, JDA Education Services provides options to optimize your experience and knowledge. JDA Education Services offers high-quality training with e-learning and instructor-led training opportunities. JDA Education Services also offers the JDA Certification Program, which defines a curriculum that maximizes your knowledge and qualifications for a specific job. Certification programs employ a blend of learning methods that end with an industry-recognized exam. See the JDALearn website for more information.

• JDA Consulting Services

  JDA Consulting Services provides a broad range of services, including:

  • Process definition and improvement
  • Change management
  • Program and project management
  • Functional and technical consulting
  • Performance engineering
  • Solution delivery

  Every solution deployment begins with the JDA Enterprise Methodology, which encompasses both technology and implementation expertise. JDA Consulting Services works collaboratively with you to help your business realize the results you need, on time and on budget.

• JDA Cloud Services

  JDA Cloud Services enables you to achieve faster deployment, rapid time to value, investment protection, and improved cost structure with JDA supply chain solutions. This allows you to focus on your core business while JDA manages the JDA applications. Areas of specialty include:

  • Solution availability management
  • Performance management
  • Issue resolution
  • Change management
  • Security management
  • Optimization and analytics management

For more information on any of the JDA Services, see the JDA Services website.